To deliver quality Utility Billing and Information services for City of Big Spring employees and community. The information we compile through our resources allows our customers the opportunity for excellent decision making. Our commitment is to provide support services in a professional and efficient manner to achieve high levels of productivity and customer satisfaction.
The Water Office is responsible for the billing and collection of water, wastewater, sanitation collection, and environmental fees. Department personnel are responsible for reading service meters, computing and sending bills and the collection and posting of paid bills.
The City of Big Spring Water Office has temporarily relocated to 305 South Johnson Street. Please be advised, all City of Big Spring offices, including the Water Office, are currently closed to the public and open by appointment and electronic means ONLY.
2. Pay via the automated phone system by calling 833-227-1752.
3. Payment can be placed in the Drop Box at the Polly Mays Annex (501 Runnels). Staff checks the box daily. PLEASE DO NOT PUT CASH IN THE DROP BOX.
4. Pay over the phone by calling 432-466-3264, 432-466-3568, or 432-466-7248.
Water Office staff are still available to assist customers by appointment and over the phone during normal business hours. To contact the Water Office, please call any of the numbers above. We apologize for any inconvenience.